Return and Refund Policy

CIBU® Cancellation and Refund Policy

If you are not satisfied with one of our products, please contact us to discuss a return or request a refund. Please note the following guidelines for returns and refunds:

  • Return and Refund Requests: All return and refund requests must be made within 30 days of purchase. After 30 days, all sales are considered final and non-refundable.
  • Product Integrity: Quality is very important to us. We take protecting the integrity of the products we sell seriously. We do not permit the resale of used, damaged, or expired products.
  • Return Procedure: Products purchased online cannot be returned in the salon. To initiate a return, please fill out the contact us form. A return label will be provided via the email that you used to purchase the product(s). Items should be returned via UPS ground.
  • Refund Process: Please allow 5-7 business days after the return is received for your refund to be processed.

We appreciate your understanding and cooperation. If you have any questions or concerns, feel free to contact us at CIBU® 

Thank you for choosing CIBU®